Privacy Policy

Roxy's pet Shop Privacy Policy

Effective Date: 19/11/24

At Roxy's pet Shop we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or shop in our store(s).

We collect information from you in several ways, including when you interact with us in-store or online. The types of information we may collect include:

a. Personal Information:

• Name
• Email address
• Phone number
• Mailing address
• Payment details (credit card, billing information)
• Account login credentials

b. Transaction Information:

• Purchase history
• Shopping cart details
• Product preferences

c. Website Usage Information:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on our website
• Referring website or link

d. In-Store Data:

• Video surveillance footage (for security purposes)
• Customer feedback and survey responses

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you regarding your purchases, promotions, or inquiries
• To personalize your shopping experience and recommend products
• To improve our website, services, and products
• To prevent fraud, enforce security measures, and protect against unauthorized transactions
• To send you marketing communications (only with your consent)
• To comply with legal and regulatory obligations

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party companies that perform services on our behalf (e.g., payment processors, shipping providers, marketing services). These companies are required to keep your information confidential and use it only for the purposes of providing services to us.
• Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests (e.g., subpoena, court order), or to protect our rights or the rights of others.

We implement industry-standard security measures to protect the confidentiality and integrity of your personal information, including encryption, secure servers, and firewalls. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask for corrections if it is inaccurate or incomplete.
• Opt-Out: You may opt-out of receiving promotional emails and communications from us by clicking the "unsubscribe" link in the email or contacting us directly.
• Deletion: In certain cases, you may request that we delete your personal information, subject to legal or contractual obligations.
• Cookies: You may manage cookies and similar technologies through your browser settings. For more information about how we use cookies, please refer to our [Cookie Policy] (if applicable).

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can adjust your browser settings to block or delete cookies, but this may impact the functionality of our website.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Roxys Pet shop
Email: Info@roxyspetshop.co.uk
Phone: 01922492521
Mailing Address: 

204 High Street

Bloxwich, Walsall

West Midlands

WS3 3LA

Disclaimer: This sample privacy policy is for general informational purposes only and may not cover all legal requirements for your specific location or industry. For legal advice tailored to your business, consult a qualified attorney.